Frequently Asked Questions

Tranquilae is a comprehensive wellness platform that combines fitness tracking, nutrition planning, and mindfulness practices. Our AI-powered system provides personalized recommendations to help you achieve your health goals.

Click the 'Get Started' button on our homepage or navigation bar. You can create an account using your email address or sign in with Google, Apple, or Facebook. We offer a 14-day free trial with no credit card required.

Yes! Tranquilae is available as a progressive web app (PWA) that works seamlessly on both iOS and Android devices. Simply visit our website on your mobile browser and add it to your home screen for an app-like experience.

The Explorer plan includes unlimited wellness tracking, basic analytics dashboard, community access, goal mapping, and a mindfulness calendar. It's perfect for getting started with your wellness journey.

The Pathfinder plan (£10.99/month) includes everything in Explorer plus advanced performance metrics, personalized coaching plans, meal analysis, recovery recommendations, unlimited workout types, and data export capabilities.

Yes, you can cancel your subscription at any time with no penalties. Your access will continue until the end of your billing period, and you can downgrade to the free Explorer plan.

Yes! We offer a 25% discount for verified students and a family plan that covers up to 5 members at a discounted rate. Contact our support team to learn more.

Our AI analyzes your activity patterns, nutrition data, and wellness goals to provide personalized recommendations. It learns from your progress and adapts suggestions based on your unique needs and preferences.

Absolutely! You can create and track custom workouts, including exercises, sets, reps, and rest periods. Our exercise library includes hundreds of movements with instructional videos.

Yes, we integrate with popular fitness trackers and apps including Apple Health, Google Fit, Fitbit, Strava, and MyFitnessPal. This allows seamless data synchronization across your wellness ecosystem.

Our nutrition database includes over 1 million foods with verified nutritional information. You can also scan barcodes or add custom foods. We use scientifically validated formulas to calculate calorie burn based on your personal metrics.

We use bank-level encryption (AES-256) to protect your data at rest and in transit. All personal information is stored securely and we never sell your data to third parties. Read our Privacy Policy for full details.

Yes, Pathfinder plan members can export all their data in CSV or JSON format at any time. This includes workout history, nutrition logs, and progress metrics.

Your data is private by default. You control exactly what information is shared and with whom. You can choose to share progress with friends, join community challenges, or keep everything completely private.

Please contact our support team through the in-app chat, email at support@tranquilae.com, or use the contact form on our website. We typically respond within 24 hours on business days.

Yes! We have a comprehensive help center with video tutorials, written guides, and FAQs covering all features of the platform. Access it from the Help menu in your dashboard.

Tranquilae works best on modern browsers including Chrome, Safari, Firefox, and Edge. We support iOS 13+, Android 8+, and all desktop operating systems.